why an additional sign is sometimes necessary
2006.05.19 - 02:05
how many kiosks have i frowned at that needed all the additional signs
and stickers in order for them to be used properly?
my Toto washlet has the flushing buttons on top of a controller, which
is mounted on the wall next to the toilet seat. all the text is of
course in japanese. but it also has a function to automatically flush
if the user seats on it longer than x secs (note: haven’t tested it,
didn’t read the manual), so i usually never need to use the button.
however i found out some other users had difficulty figuring all this
out, specifically for this combination of demographics + use
situation:
user is male
number one (only)
not a seater (according to Toto’s own research, merely about 15% is)
has 0 knowledge on japanese/chinese character
has little or no experience in using japanese washlets
it was not only once that i had to deal with an embarrassed guest in
the house, so i wondered how to improve usability. this was best i
could do utilizing what was available in the house.
