Comments on: Empathetic Service Mindset http://younghee.com/2008/02/03/empathetic-service-mindset/ Fri, 18 Feb 2011 08:52:15 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Yong Se Kim http://younghee.com/2008/02/03/empathetic-service-mindset/comment-page-1/#comment-1033 Yong Se Kim Sun, 10 Jan 2010 07:33:34 +0000 http://younghee.com/2008/02/03/empathetic-service-mindset/#comment-1033 Hello Younghee Jung, I read this accidentally as I was googling "empathy light design"... Your comparison of restaurant services are very interesting, and I am with you in finding analogy in human-human interaction and human-system interaction. I think affordance issue is in the same case for these two. In good service interaction, service providers would be giving and perceiving proper affordances to and from service receivers. Service design should accomodate these affordances are designed in the service interaction. Looking forward to reading more about your thougts. p.s. As I read the posts, I recognized that you attended a conference in Seoul in 2009. I attended too, but I did not have a chance to introduce myself. Please let me know when you come to Korea next time, so that we can arrange your talk at my institute. Hello Younghee Jung,

I read this accidentally as I was googling
“empathy light design”…

Your comparison of restaurant services are very interesting,
and I am with you in finding analogy in human-human interaction and human-system interaction.

I think affordance issue is in the same case for these two.

In good service interaction, service providers would be giving and perceiving proper affordances to and from service receivers. Service design should accomodate these affordances are designed in the service interaction.

Looking forward to reading more about your thougts.

p.s.
As I read the posts, I recognized that you attended a conference in Seoul in 2009. I attended too, but I did not have a chance to introduce myself. Please let me know when you come to Korea next time, so that we can arrange your talk at my institute.

]]> By: nyuudo http://younghee.com/2008/02/03/empathetic-service-mindset/comment-page-1/#comment-295 nyuudo Mon, 04 Feb 2008 09:35:07 +0000 http://younghee.com/2008/02/03/empathetic-service-mindset/#comment-295 Regardless the subjective opinions (due to cultural differences and personal preferences) it's a clever approach to what flight standard services could be. Anyway you're a frequent flight's customer. Regardless the subjective opinions (due to cultural differences and personal preferences) it’s a clever approach to what flight standard services could be. Anyway you’re a frequent flight’s customer.

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